СУЩНОСТЬ УПРАВЛЕНИЯ КАЧЕСТВОМ УСЛУГ В АО «OʻZTEMIRYOʻLYOʻLOVCHI»
DOI:
https://doi.org/10.5281/zenodo.17524922Аннотация
Современное состояние транспортной инфраструктуры и сервисов пассажирских перевозок в Узбекистане требует повышенного внимания к качеству услуг, предоставляемых транспортными предприятиями. В частности, деятельность акционерного общества «Oʻztemiryoʻlyoʻlovchi» как значимого участника системы железнодорожных перевозок страны обуславливает необходимость анализа особенностей управления качеством услуг в данной организации. Управление качеством услуг — это комплексная деятельность, предусматривающая постоянный контроль, улучшение процессов и удовлетворённость потребителя. [1]
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