Teshaboyev , B. (2026) «  THE IMPACT OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON HOTEL MANAGEMENT EFFICIENCY: A SERVQUAL-BASED APPROACH  », International Conference on Business & Management, 2(9), p. 28–32. Disponible sur: https://uniconflix.com/index.php/ICBM/article/view/5860 (Consulté le: 11 septembre 2026).